MY MORTGAGE
LOAN SERVICING CENTER
We understand how important your home is to you. That's why we are committed to providing the best service you'll find from any lender. That promise begins with the application process, and continues for as long as you are a First American Wholesale Lending customer. The information provided below will help you after your loan closes.
MAKING YOUR FIRST PAYMENT
Now that you’ve completed the closing process, you’ll start making loan payments. Those payments may include additional funds that we’ll use to pay your homeowner’s insurance premiums, and/or property taxes. The information below is for your first payment unless you have received documentation in the mail stating a transfer.
By Phone
You can make payments through one of our Customer Service Representatives by calling 800-213-8711.
Our Customer Service Representatives are available 9:00 am – 7:00 pm PST. Payment must be received by 4:00pm PST for same day posting.
There is a $7.00 fee for this service.
By Mail
Payment mailing address: (Please be sure to write your loan number on your check.)
Attn: Payment Department
First American Wholesale Lending
6303 Owensmouth Ave., 10th Floor
Woodland Hills CA 91367
IMPORTANT ADDITIONAL FIRST PAYMENT CONTACT INFORMATION
If you have any additional questions or comments, please use the information below to contact us at any time, in the way that’s most convenient for you.
Customer Service:
800-213-8711
Monday – Friday, 9:00 am – 7:00 pm PST
Payoff Statements:
818-579-9091 (fax requests only)
General Inquiries:
6303 Owensmouth Ave., 10th Floor
Woodland Hills CA 91367
Requests for Information, Notice of Error or Qualified Written Requests:
6303 Owensmouth Ave., 10th Floor
Woodland Hills CA 91367
IMPORTANT ADDITIONAL ONGOING PAYMENT CONTACT INFORMATION
If you have any additional questions or comments, please use the information below to contact us at any time, in the way that’s most convenient for you.
Customer Service:
800-213-8711
Email: info@firstamericanwl.com
Correspondence Address:
6303 Owensmouth Ave., 10th Floor
Woodland Hills CA 91367
Qualified Written Request Address:
6303 Owensmouth Ave., 10th Floor
Woodland Hills CA 91367
Real Estate Taxes:
6303 Owensmouth Ave., 10th Floor
Woodland Hills CA 91367
Tax Department Fax Number:
818-579-9091
Insurance Department Fax Number:
818-579-9091
Payoff Requests:
818-579-9091
Loss Payee Info:
First American Wholesale Lending Corp, A California Corporation
ISAOA/ATIMA
6303 Owensmouth Ave., 10th Floor
Woodland Hills CA 91367
Loan #: (Your Loan #)
Overnight address for Loss Drafts:
Attention Loss Draft Department
6303 Owensmouth Ave., 10th Floor
Woodland Hills CA 91367
TRANSFERRED SERVICERS
If your loan has been transferred to a permanent servicing facility, you will receive a Transfer Letter containing your “NEW Loan Number” or the same Loan Number as well as a Transfer Date. This letter will also provide information pertaining to future payments. The following information is only applicable after the Transfer Date found on your Transfer Letter and with a Servicing Number. To insure that all payments are made timely be to review the following:
• Please note on the transfer letter you will be provided a new mailing address for all future ongoing payments.
• Please be sure to include you “NEW Loan Number”
• The New Servicers direct contact info